Questions

• How would you rate the ease of Location of dealership?
  4
• What did you think of the friendliness and understanding of the salesman?
  4
• How would you rate the salesman knowledge and presentation of the vehicle?
  4
• What did you think of the ease and length of the test drive?
  4
• Happy with part exchange price offered?
  4
• Were finance and the FSA procedures explained to you in a clear concise manner?
  4
• Were you kept up to date from the point of sale to delivery?
  1
• Was the delivery, the right day, the right time and the right promise?
  1
• What was your overall experience of the dealership?
  1
• Would you buy a vehicle from this company again?
  1
• Any other comments……

  Hi, I'm righting with my experience at your  Evans Halshaw Dealership..
  
  We've been Happy with the deal we entered into.
  
  It just the customer service we received is non existent, I had to keep phoning to fine out the cars process on several occasions.  the saying get your money and run!
  
  on the day we collected our car I was given the Customer Satisfaction and Handover checklist to fill in front of your sales team member so it was very difficult and alkward to put anything bad.The Customer satisfaction survey should have been sent out later...too afraid of the real comments